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Our Commitment to Quality

Here at Baptist, we’re committed to providing the most attentive staff and highest quality of compassionate care.

Patients and families who seek care and healing in our facilities deserve a safe, top-quality experience. That's why everything we do at Baptist Health System is focused on advancing patient care and satisfaction. Our caregivers are Baptist Health System, so we provide the resources, training and standards of care necessary to ensure that every interaction between staff and patient is a positive one.

“Baptist has taken great care to hand select the best staffing, the best doctors, the best nurses, and the best techs,” says Dr. Stephen Reich, cardiac electrophysiologist. “Everyone really has the patients in mind when it comes to making sure they’re cared for and comfortable and have a good experience at the hospital.” 

With our patient-focused care, quality is our first priority. We are constantly working to improve the patient experience. Our caregivers ensure that patients and their families experience safe, reliable and compassionate care. We also strive to create an environment that distinguishes our hospitals as preferred places to work, to practice medicine and to receive compassionate care.

“Doing the right thing for the patient. Every time.” – Dr. Stephen Reich, Cardiac Electrophysiologist

Office of Quality Monitoring 

Joint Commission 
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181

If you have questions about how to file a complaint, you may contact the Joint Commission toll-free at (800) 994-6610, weekdays 8:30 a.m. to 5 p.m. Central Time.

Louise Batz Patient Safety Foundation

Baptist Health System has partnered with the Louise Batz Patient Safety Foundation to help save lives from preventable medical errors. Download the Batz Foundation Patient Safety Guide and their App